Term and Conditions

Welcome to Hallmark Sales Store at uniqueornas.com! These Terms and Conditions outline the rules and regulations for using our website and purchasing our cherished holiday ornaments. By accessing our site and making purchases, you agree to these terms in full.

1. Website Usage

1.1 Eligibility

By using our website, you confirm that you:

• Are at least 18 years old
• Have legal capacity to enter into binding contracts
• Are accessing from a region we serve (excluding certain remote areas and parts of Asia)

1.2 Intellectual Property

All content on our website, including:

• Ornament designs and product images
• Text content and product descriptions
• Website layout and graphics

are the exclusive property of Hallmark Sales Store and protected by copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

1.3 User Responsibilities

When using our site, you agree to:

• Provide accurate account and order information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce, duplicate, or resell our products without permission

2. Products and Services

2.1 Product Descriptions

We offer four categories of holiday ornaments:

• Gift Ornaments: Perfect for gifting during special occasions
• Keepsake Ornaments: Designed to commemorate life’s precious moments
• Personalized Ornaments: Customizable with names, dates, or special messages
• Specialty Ornaments: Unique, limited-edition collector’s items

Note: We make every effort to display product colors and features accurately, but slight variations may occur.

2.2 Personalization Services

For personalized ornaments:

• You are responsible for verifying all customization details before purchase
• Personalized items cannot be returned unless damaged or defective
• We reserve the right to refuse customization requests containing inappropriate content

3. Ordering and Payment

3.1 Order Process

When you place an order:

1. You’ll receive an order confirmation email
2. We process orders within 1-2 business days (excluding weekends/holidays)
3. You’ll receive shipping confirmation when your order is dispatched

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Currency

All prices are in US Dollars (USD) and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but this won’t affect confirmed orders.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Note: We ship worldwide except to certain remote areas and parts of Asia. International customers may be responsible for customs fees.

4.2 Delivery Expectations

While we carefully wrap each ornament with protective materials:

• Delivery times are estimates, not guarantees
• We’re not responsible for delays caused by carriers or customs
• You’re responsible for providing accurate shipping information

5. Returns and Refunds

5.1 Return Policy

Our return policy is designed to preserve the special nature of our ornaments while ensuring customer satisfaction:

• 15-day return window from delivery date for most items
• Original shipping fees are non-refundable
• Customer pays for exchange shipping
• Items must be returned in original packaging with all protective materials

5.2 Non-Returnable Items

The following cannot be returned:

• Personalized ornaments with custom engravings or names (unless damaged/defective)
• Limited-edition Specialty Ornaments marked as “final sale”
• Ornaments purchased more than 15 days ago

5.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number
2. Wait for our approval (typically within 2 business hours during peak season)
3. Package items carefully in original packaging
4. Ship to: Hallmark Sales Store, 3821 University Street, Seattle, US 98161

Refunds are processed within 3-5 business days after we receive your return.

5.4 Damaged Items

If your ornament arrives damaged:

• Take photos of the damaged item and packaging
• Email to [email protected] within 48 hours of delivery
• We’ll send a replacement immediately (no return needed for damaged personalized items)

6. Limitations of Liability

Hallmark Sales Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Errors in product descriptions beyond our control
• Delivery delays caused by third-party carriers or customs
• Improper care of ornaments after delivery

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

7. General Provisions

7.1 Governing Law

These Terms shall be governed by the laws of the State of Washington, USA.

7.2 Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

7.3 Contact Information

For any questions about these Terms, please contact us at:

Hallmark Sales Store
3821 University Street
Seattle, US 98161
Email: [email protected]

Last updated: [Insert Date]