At Hallmark Sales Store, we want your experience with our cherished ornaments to be as joyful as the holidays themselves. Whether you’re selecting the perfect Gift Ornament, commemorating special moments with our Keepsake Ornaments, creating memories with Personalized Ornaments, or discovering treasures among our Specialty Ornaments, we’re committed to making every step delightful.

Our Holiday Shipping Promise

We carefully wrap each ornament with love and attention, just as you would for your own holiday treasures.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after shipment
  • Free Shipping on orders over $50 via EMS: 15-25 business days after shipment

Note: We ship worldwide (excluding some remote areas and parts of Asia). International customers may be subject to customs fees which are the responsibility of the recipient.

Our Return Promise

If your purchase didn’t sparkle quite as expected, our returns policy is here to help make things right.

Return Policy Highlights

  • 15-day return window from delivery date for most items
  • Original shipping fees are non-refundable
  • Customer pays for exchange shipping

Non-Returnable Items

To preserve the special nature of certain ornaments:

  • Personalized Ornaments with custom engravings or names (unless damaged or defective)
  • Limited-edition Specialty Ornaments marked as “final sale”
  • Ornaments purchased more than 15 days ago

Simple 5-Step Return Process

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our holiday-loving team responds within 2 business hours during peak season
  3. Package Carefully – Return items in original packaging with all protective materials
  4. Ship Back – Send to: Hallmark Sales Store, 3821 University Street, Seattle, US 98161
  5. Receive Refund/Exchange – Processed within 5 business days after we receive your return

Return Request Template

To make your return request as smooth as possible, feel free to use this template:

Subject: Return Request for Order #[Your Order Number]

Dear Hallmark Sales Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]) placed on [Order Date].

Item(s) to return: [List item names and quantities]

Reason for return: [Please specify]

Preferred resolution: [Refund / Exchange for (specific item)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: Customer pays for shipping of new item

Damaged or Defective Items

If your ornament arrives damaged (heaven forbid!):

  1. Take photos of the damaged item and packaging
  2. Email to [email protected] within 48 hours of delivery
  3. We’ll send a replacement immediately (no return needed for damaged personalized items)

International Returns

For our global customers (excluding some remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please mark package as “Returned Goods” to avoid customs fees
  • Allow 2-3 weeks for international returns to reach us

From our family to yours, we thank you for choosing Hallmark Sales Store. May your returns be as rare as our most exclusive ornaments, and your holiday spirit shine bright all year!

For any questions, please contact us at [email protected]