Welcome to Hallmark Sales Store’s FAQ page! We’re delighted to help you with any questions about our cherished ornaments and your shopping experience. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of ornaments do you offer?
We specialize in four beautiful categories of holiday ornaments: Gift Ornaments (perfect for giving), Keepsake Ornaments (to commemorate special moments), Personalized Ornaments (customized with names or dates), and Specialty Ornaments (unique designs for collectors).
Are your ornaments suitable as gifts?
Absolutely! Our ornaments are carefully crafted to be meaningful gifts that become cherished keepsakes. Many customers choose our personalized ornaments for weddings, baby’s first Christmas, anniversaries, and other special occasions.
How do I care for my ornament?
To preserve your ornament’s beauty, we recommend gentle dusting with a soft cloth. Avoid harsh chemicals or submerging in water. Store in original packaging or a soft-lined box when not displayed.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save your information for future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
All orders require 1-2 business days for processing before shipping.
Do you ship internationally?
Yes! We ship worldwide to most countries (excluding some remote areas in Asia and other locations). During checkout, our system will automatically confirm if we can deliver to your address.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. The item must be unused, in its original packaging, and in the same condition as received. Please contact us at [email protected] to initiate a return.
What if my ornament arrives damaged?
We carefully inspect each ornament before shipping, but if your item arrives damaged, please contact us immediately with photos of the damage and packaging. We’ll gladly replace it at no cost to you.

Still Have Questions?

Our holiday-loving customer service team is always happy to help! Contact us at:

Email: [email protected]

Mailing Address: 3821 University Street, Seattle, US 98161